Frequently asked questions

No. Soulpio has no sign-up or login. Add items to your cart and check out as a guest, or simply order on WhatsApp.

Choose a product, tap Add to Cart or Buy Now, then fill in your name, phone number and address at checkout. We will call you to confirm before we dispatch.

Yes, free of charge, any time before it is out for delivery. Message us with your order number.

Inside Dhaka 1–2 days and outside Dhaka 1–3 days, counted from when we confirm your order.

৳ 70 inside Dhaka and ৳ 130 outside Dhaka.

Yes, we deliver to all 64 districts.

Message us on WhatsApp with your order number and we will update you right away.

Cash on Delivery everywhere we deliver. bKash and Nagad payments will be added soon.

Enter the code in the Coupon code box at checkout and tap Apply, or tap the offer shown under it. One coupon can be used per order, and some codes need a minimum spend.

Yes, all prices are in Taka (৳) and include everything except the delivery charge.

Yes, gift wrap is free. Turn on Gift wrap with ribbon at checkout and write your note; we write it by hand.

Of course. Turn on “Send as a gift to someone else” at checkout and enter the receiver’s name, phone and address. We never put prices inside gift parcels.

Yes. Tell us the occasion, budget and delivery date on WhatsApp or through the contact form and we will put one together for you.

You can request a return, exchange or refund within 3 days of delivery for damaged, defective or wrong items. See our Returns & exchange page for full details.

Take photos or a short video and message us within 3 days with your order number. We will replace it or refund you.