Shipping & delivery

Where we deliver

We deliver to all 64 districts of Bangladesh, from our studio in Uttarkhan, Dhaka 1230.

Delivery times & charges

Delivery times are counted from when we confirm your order by phone. Fridays, public holidays, Eid and other festival periods, bad weather or courier delays can add a day or two. We will always let you know if your parcel is running late.

How your order is delivered

1. Order placed: you check out as a guest. No account is needed.
2. Confirmed by phone: our team calls or messages you to confirm the items, address and delivery date.
3. Packed & gift-wrapped: we check every item, then pack it carefully (gift wrap is free when you ask for it).
4. Out for delivery: your parcel is handed to our delivery partner, and we share the details with you.
5. Delivered: you receive your order and pay the rider if you chose Cash on Delivery.

Cash on Delivery

Cash on Delivery is available everywhere we deliver. Please keep the exact amount ready if you can. You can check that the parcel is sealed and undamaged before you pay. If the outer packaging is clearly damaged, please refuse the parcel or take a photo in front of the rider and message us straight away.

Sending a gift to someone else

At checkout, turn on “Send as a gift to someone else” and enter the receiver’s name and phone number. We deliver to their address with your handwritten gift note, and we never put prices inside gift parcels. We may call the receiver only to arrange delivery, without spoiling the surprise.

Missed or failed deliveries

If the rider cannot reach you or the receiver, we will try again or contact you to rearrange. If an order is refused without a valid reason, or no one can be reached after repeated attempts, we may cancel it and ask for the delivery charge before sending future Cash on Delivery orders.

Tracking your order

Message us on WhatsApp with your order number at any time and we will tell you exactly where your parcel is.