Who we are
Soulpio is an online store selling gifts, home decor and kitchen items, based in Uttarkhan, Dhaka 1230, Bangladesh. In this policy, “Soulpio”, “we” and “us” mean Soulpio, and “you” means anyone who visits our website or buys from us.
Information we collect
Information you give us
- Order details: your name, phone number, email address (optional), delivery address, district, the items you buy and any gift note.
- Gift receiver details: the receiver’s name and phone number when you send a gift to someone else.
- Messages: what you send us through the contact form, WhatsApp, Messenger or email.
Information collected automatically
- Basic technical information such as your browser, device and pages visited, used to keep the site working and secure.
- Cookies that remember your cart and checkout session. Your wishlist is stored only in your own browser.
We do not ask you to create an account, and we never collect or store card numbers on our website.
How we use your information
- To process, confirm, deliver and support your orders, including calling you to confirm.
- To reply to your questions and handle returns, exchanges and refunds.
- To send order updates and receipts by email or SMS.
- To prevent fraud and keep our website secure.
- To improve our products and website.
We will only send you promotional messages if you ask us to, and you can stop them at any time.
Cookies
We use essential cookies to keep your cart and checkout working. You can block cookies in your browser settings, but checkout may not work without them.
How long we keep it
We keep order records for as long as needed for delivery, returns, accounting and legal reasons, and then delete or anonymise them. Contact form messages are kept only as long as needed to help you.
Keeping your information safe
Our website uses a secure (HTTPS) connection, and access to order information is limited to the Soulpio team members who need it. No system is completely secure, but we take reasonable steps to protect your information.
Your choices and rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you messages. Email sr@soulpio.com and we will respond as soon as we can.
Children
Our website is meant for adults. If you are under 18, please order with the help of a parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
- Email: sr@soulpio.com
- WhatsApp: Chat with us
- Address: Uttarkhan, Dhaka 1230, Bangladesh
Still have a question?
Message us and a real person from Soulpio will reply, usually within 30 minutes.