About Soulpio
soulpio.com is run by Soulpio, Uttarkhan, Dhaka 1230, Bangladesh. You can reach us at sr@soulpio.com or on WhatsApp.
Products & prices
- We describe and photograph our products as accurately as we can. Handmade and ceramic items may vary slightly in colour, glaze and size; this is part of their charm and is not a defect.
- All prices are in Bangladeshi Taka (৳). Delivery charges are shown at checkout.
- Prices and stock can change without notice. If we make a pricing mistake, we will contact you before dispatch and you may cancel for free.
Orders
- You can order as a guest; no account is needed. Please give a correct name, phone number and full address.
- Your order is accepted when we confirm it with you by phone or message. We may refuse or cancel an order, for example if an item is out of stock, the details cannot be confirmed, or we suspect fraud. If you have already paid, we will refund you in full.
Payment
We accept Cash on Delivery across Bangladesh. When bKash and Nagad are available, orders paid that way are dispatched after we verify the payment. We never ask for your card details or PIN.
Coupons & offers
- One coupon can be used per order, and coupons cannot be combined.
- Each coupon has its own discount, validity dates and minimum spend, shown with the offer.
- Coupons cannot be exchanged for cash and may be withdrawn if misused.
Delivery
Delivery times and charges are explained on our Shipping & delivery page. Delivery times are estimates, and we are not responsible for delays caused by couriers, weather, holidays or events outside our control.
Returns, exchanges & refunds
You can request a return, exchange or refund within 3 days of delivery, as set out on our Returns & exchange page.
Cancellations
You can cancel free of charge before your order is out for delivery. Repeatedly refusing Cash on Delivery parcels without a valid reason may mean we ask for advance payment of the delivery charge on future orders.
Content & trademarks
The Soulpio name, logo, photos, text and designs on this website belong to Soulpio and may not be copied or used without our written permission.
Limitation of liability
We are responsible for delivering the products you order as described. As far as the law allows, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses.
Governing law
These terms are governed by the laws of Bangladesh. We will always try to resolve any problem with you directly and fairly first.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
Contact us
- Email: sr@soulpio.com
- WhatsApp: Chat with us
- Address: Uttarkhan, Dhaka 1230, Bangladesh
Still have a question?
Message us and a real person from Soulpio will reply, usually within 30 minutes.